Service & Scheduling
Use this page for cleaning, maintenance, troubleshooting, repair, warranty and service on an existing fireplace or stove.
Shopping for a new fireplace, stove or insert? Use Start Your Project instead.
Before You Submit a Request
Hearth Doctor Customers
Customers who purchased their appliance from Hearth Doctor are prioritized for ongoing service and support.
McVety's Customers
If your appliance was purchased through McVety's Hearth & Home, tell us that in the form so we can route the request correctly.
Appliances We Did Not Sell
We are currently not accepting new service customers for appliances we did not sell. Hearth Doctor and McVety's customers are prioritized for ongoing service and support.
Tell Us About the Appliance
Address, brand, model and a clear description of the problem help us review the request faster. Include the serial number if you have it.
What Happens Next?
Our team reviews service requests before scheduling so we can determine the right technician, information and likely parts path. If we need photos, serial information or more details, we will ask before the appointment.