Remote Control Issues

Many operating problems can be traced to remote control issues. On this page we will try to help answer questions regarding remote control systems, or direct you to sites that can walk you through specific system operation.

The remote controls on our products, although made by several different companies, all function in the same basic way. The remote is made up of a transmitter and a receiver. The transmitter is the part that we all recognize. It’s the thing you hold and push buttons on. Most people believe this is all there is to a remote, since many of the products we use them on, like TV’s or sterios, don’t seem to have any other parts. They do. All remotes have receivers, most are just built into the appliance. Gas or pellet stoves don’t come pre-equipped, so the receiver is installed at the time of installation.

Receivers and transmitters need electrical power to operate. All transmitters use batteries, but receivers can use either batteries or be plugged into wall power. Since most people want to be able to use their heaters when the power’s out, the idea of using the remote without power seems logical, so most of the remotes we sell have batteries in the receiver as well. This fact is probably the most common problem we run into. Folks just don’t know there’s more batteries to change. So, look for a small black box about 1-1/2″ tall by 3″ wide, somewhere under the fireplace or insert, or around back if it’s a stove. It will have 2 wires coming out of it connecting it to the heater somewhere. On this box will be some indication of a battery compartment. Once opened you’ll probably find 4 AA batteries that need attention.

Once fresh batteries are in both components some systems need to be re-calibrated. I would refer you to the manufacturers instructions for that step. Once re-calibration is done (if nessecary) the remote should work. If not check the switch on the receiver box. It should have 3 positions, off/remote/on. For proper remote operation it should always be in the remote position. If it is and still doesn’t work try switching it to the on position. At this point the stove should come on. If it does then there’s either still something wrong with your batteries (try testing them), or your calibration (try again) or maybe the darn thing is busted (call us). If it doesn’t come on then check to see if there’s a switch on the stove that says on/off/tstat. It may need to be in the tstat mode which is essentially there as an auxilliary switch position. It doesn’t need to be a thermostat. If that fixes it, great! If not try turning that switch to on, if the stove doesn’t come on then, well, you’ve got some other problem not related to the remote.

Some remotes have more complicated features like thermostatic mode, or programmable tstat mode. Some also can turn the blower on and off or up and down, or control the flame height. If your having trouble with these features you’ld be better off watching a manufacturers specific tutorial or reading their instructions. We have some links below and will add more when they become available.